Privacy Policy

Effective Date: July 30th, 2026
Last Updated: August 25th, 2026

Story Arc Therapy and Wellness, LLC (“Story Arc Therapy and Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting information you provide through our website.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website, [YOUR DOMAIN], including when you contact us through the website or follow links to third-party services used to provide counseling and practice-management services.

This Privacy Policy applies to information collected through our website. It does not replace our Notice of Privacy Practices, which describes how we use and disclose protected health information in connection with providing healthcare services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide Directly

You may voluntarily provide information when you:

  • Contact us through a website contact form;
  • Request information about counseling services;
  • Request or schedule a consultation;
  • Subscribe to an email list, newsletter, or other communication, if offered;
  • Submit an inquiry or otherwise communicate with us through the website.

This information may include your name, email address, telephone number, and the contents of your message.

Please do not submit sensitive or confidential health information through a website contact form or ordinary email.Website forms and email may not provide the same level of privacy and security as the secure client portal used for clinical communications.

If you become a client, information collected and maintained as part of your clinical care is subject to our Notice of Privacy Practices and applicable federal and Texas privacy laws.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website hosting provider, security services, analytics services, or other technologies used to operate the website.

This information may include:

  • Internet Protocol (IP) address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Pages viewed;
  • Date and time of your visit;
  • Referring website or page;
  • General information about how you interact with the website; and
  • Other technical information necessary to operate, maintain, and secure the website.

We may use cookies and similar technologies for website functionality, security, analytics, and other purposes described in this Privacy Policy.

2. How We Use Information

We may use information collected through the website to:

  • Respond to inquiries and requests;
  • Provide information about counseling services;
  • Schedule or facilitate consultations;
  • Operate, maintain, and improve our website;
  • Monitor website performance and security;
  • Prevent fraud, abuse, or unauthorized access;
  • Communicate with you regarding services you have requested;
  • Comply with applicable legal and regulatory requirements; and
  • Carry out other purposes disclosed to you at the time information is collected or otherwise permitted by law.

We will not use information submitted through the website for purposes unrelated to the operation of the website or provision of requested services except as permitted or required by applicable law.

3. Clinical and Protected Health Information

If you become a client of Story Arc Therapy and Wellness, information relating to your mental health treatment and other protected health information may be subject to federal and Texas privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable Texas law.

Our Notice of Privacy Practices explains how we may use and disclose protected health information and describes your rights regarding that information.

The Privacy Policy on this page should not be interpreted as replacing or modifying our Notice of Privacy Practices.

4. Website Contact Forms and Email

Information submitted through a website contact form or sent to us by email may not be secure in the same manner as communications conducted through our secure client portal.

For your protection, please do not use website forms or ordinary email to send detailed information about your mental health, diagnosis, treatment, medications, trauma history, or other sensitive health information.

If you become a client, we will provide instructions for using our secure client portal for appropriate clinical communications and documentation.

5. Scheduling and Client Portal

Story Arc Therapy and Wellness uses third-party practice-management and healthcare technology services to support scheduling, client communications, forms, telehealth, and other practice functions.

Our website may contain links or buttons that direct you to Sessions Health or another third-party platform.

When you follow one of these links, you may be interacting directly with that third party and its privacy practices will apply to information collected by that service.

We encourage you to review the applicable privacy policies and terms of service of any third-party platform before providing information.

6. Third-Party Service Providers

We may use third-party companies and service providers to operate and maintain our website and practice, including providers of:

  • Website hosting;
  • Domain and DNS services;
  • Website security;
  • Website analytics;
  • Email services;
  • Scheduling and practice-management services;
  • Telehealth services;
  • Payment processing; and
  • Other technical or administrative services.

These providers may have access to information only as reasonably necessary to perform services on our behalf, subject to applicable contractual, legal, and security requirements.

A current list of third-party services used by the website may be maintained internally and may change as the website and practice develop.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website. They may be used to:

  • Enable basic website functionality;
  • Remember preferences;
  • Maintain website security;
  • Understand how visitors use the website; and
  • Improve website performance and user experience.

The specific cookies used by our website may change depending on the WordPress plugins, analytics tools, security services, and other technologies installed on the website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Analytics

We may use website analytics services to understand how visitors use our website and to improve its content, functionality, and performance.

If analytics services are used, they may collect information such as your IP address, browser type, device information, pages visited, and interactions with the website.

[ATTORNEY/ADMINISTRATOR NOTE: Insert the specific analytics provider(s) used by the website, such as Google Analytics, if applicable, and describe the applicable settings and data-sharing practices.]

9. Advertising and Sale of Personal Information

Story Arc Therapy and Wellness does not sell personal information collected through this website for monetary consideration.

We do not use information submitted through the website to build or sell individual profiles for advertising purposes.

[ATTORNEY/ADMINISTRATOR NOTE: Confirm whether the website uses advertising pixels, retargeting services, Meta Pixel, Google Ads, TikTok Pixel, or similar technologies. If any are used, this section should be revised before publication.]

10. How We Share Information

We may disclose information collected through the website:

  • To service providers that help us operate the website or provide requested services;
  • When necessary to provide services you have requested;
  • When required by law, legal process, or governmental authority;
  • To protect the rights, property, safety, or security of Story Arc Therapy and Wellness, our clients, website visitors, or others;
  • To detect, prevent, or address fraud, security issues, or technical problems; or
  • With your consent or at your direction.

Information relating to clinical care and protected health information is governed by our Notice of Privacy Practices and applicable privacy laws.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through our website from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or method of transmission over the internet can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or through our website.

12. Data Retention

We retain information for only as long as reasonably necessary for the purposes described in this Privacy Policy, to provide requested services, to maintain appropriate business and legal records, to comply with applicable legal obligations, and to resolve disputes or enforce agreements.

Clinical records are retained according to applicable professional, legal, and regulatory requirements and are governed by our clinical privacy policies and Notice of Privacy Practices.

13. Your Privacy Rights

Depending on applicable federal and Texas law, you may have rights regarding personal information we maintain about you.

These rights may include, where applicable:

  • Requesting access to certain personal information;
  • Requesting correction of inaccurate information;
  • Requesting deletion of certain personal information;
  • Requesting information about how your personal information is collected or used;
  • Exercising certain rights regarding the processing of personal information; and
  • Receiving information about how to submit a privacy-related request or complaint.

Certain information may be exempt from these rights or subject to different rules, particularly information maintained as part of a healthcare record or protected health information.

Requests concerning protected health information should be directed according to the procedures described in our Notice of Privacy Practices.

14. Children’s Privacy

Our website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through the website.

If you believe a child under 13 has provided personal information through the website, please contact us so that we can take appropriate steps.

15. Links to Other Websites

Our website may contain links to websites or resources operated by third parties, including healthcare resources, community organizations, professional organizations, research resources, and our practice-management platform.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services, technology, or legal obligations change.

When we make changes, we will update the “Last Updated” date at the top of this policy.

If we make material changes, we may provide additional notice where required by applicable law.

17. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Story Arc Therapy and Wellness, LLC
[email protected]
512-942-7350

For questions or requests concerning protected health information, please refer to our Notice of Privacy Practices or contact us using the information above.

18. Emergencies and Crisis Situations

This website and its contact forms are not monitored continuously and should not be used for emergency or crisis situations.

If you are experiencing an emergency or believe you may be in immediate danger, call 911 or go to the nearest emergency department.

If you are experiencing a mental health crisis or having thoughts of suicide or self-harm, call or text 988 to reach the Suicide & Crisis Lifeline.

Submitting a message through this website does not establish a therapist-client relationship and does not guarantee an immediate response.